# Contact and feedback

Send the details that help us reproduce a problem and answer your question.

Email [hello@keli.ai](mailto:hello@keli.ai). We respond within two business days. Support is written; there is no phone support.

## What to include

- The exact message you see, copied if possible.
- Which client you use: web, Mac, Windows, iOS, Android, or Chrome extension.
- The app version, when it started, and what you were trying to do.
- A screenshot with private information covered.
- Steps that reproduce the problem.

Keep one problem in each email thread. Never include a password, sign-in code, full payment-card number, or access token.

## Send feedback in Keli

Use **Send feedback** in the account or Settings controls. The dialog includes diagnostic information to help identify the client and problem; review any offered conversation attachment before sending it. Do not include another person’s confidential information.

The feedback controls under documentation pages send the page name, your helpful/not-helpful choice, and any comment you enter. They do not send your Keli chats or set a tracking cookie. If you need a reply, use email.

For payment questions, see [Manage your plan](/manage-plan). For a message you do not understand, start with [Troubleshooting](/troubleshooting).

Documentation index: https://docs.keli.ai/llms.txt