# Manage your plan

Understand plan changes, cancellation, receipts, and refunds before you make a decision.

## Review billing

The web and desktop Settings screen shows **Plan** and, for a billing account, **Manage billing**. The billing portal shows available subscription controls, payment details, and invoices. Review its confirmation, effective date, and any charge before accepting a change.

## Upgrade or downgrade

The allowance follows your active plan. If a plan change keeps the same credit period, credits already used still count against it. A smaller allowance can therefore leave no balance immediately. If the billing anniversary changes, Keli uses the new period; it does not carry usage from an unrelated old period into it.

The current billing portal keeps the billing anniversary for plan changes and applies prorated charges. Decreases in price and switches to a shorter billing interval are scheduled for the end of the period. The portal confirms when a change takes effect and any prorated charge. Read that confirmation for your account rather than assuming every upgrade starts a fresh month or every downgrade waits until renewal.

## Cancel your plan

Use the subscription cancellation control in **Manage billing** and check the stated end date. When cancellation is scheduled for the end of the period, your paid plan continues until then. Once the subscription ends, the account returns to Free. Canceling does not itself issue a refund. Unexpired top-up credits remain available.

## Failed payments

An established paid plan continues while Stripe marks the subscription past due and retries payment. Update the payment details using the billing portal. If the subscription becomes unpaid or canceled, the account returns to Free. A first payment that never succeeds does not activate a paid plan.

## Annual plans and tax

An annual plan is billed yearly, but its credits reset monthly. Published prices are in USD and include tax.

## Receipts and account deletion

Download invoices and receipts from **Manage billing**. Save copies before deleting your account: deletion cancels the subscription and removes the Stripe customer, so you lose access to that billing portal. Stripe retains invoice records. See [Your account](/account).

## Refunds

Payments are non-refundable except where the law requires otherwise. Keli’s policy provides a refund within 14 days of purchase in the EEA and UK, prorated by usage. The same rule applies to top-ups, prorated by credits used. A subscription refund cancels the plan. A refund cannot be processed while a bank dispute is open.

To request a refund, email [hello@keli.ai](mailto:hello@keli.ai) with the account email, purchase date, and receipt reference. Do not include card details. Support responds within two business days.

## Buying on the mobile apps

The mobile app shows your plan and balance. Purchase controls depend on the confirmed storefront; outside the supported US storefront, the app does not sell plans. This does not change access to your existing plan.

Documentation index: https://docs.keli.ai/llms.txt