Keli Help
Contact and feedback
Send the details that help us reproduce a problem and answer your question.
Email hello@keli.ai. We respond within two business days. Support is written; there is no phone support.
What to include
- The exact message you see, copied if possible.
- Which client you use: web, Mac, Windows, iOS, Android, or Chrome extension.
- The app version, when it started, and what you were trying to do.
- A screenshot with private information covered.
- Steps that reproduce the problem.
Keep one problem in each email thread. Never include a password, sign-in code, full payment-card number, or access token.
Send feedback in Keli
Use Send feedback in the account or Settings controls. The dialog includes diagnostic information to help identify the client and problem; review any offered conversation attachment before sending it. Do not include another person’s confidential information.
The feedback controls under documentation pages send the page name, your helpful/not-helpful choice, and any comment you enter. They do not send your Keli chats or set a tracking cookie. If you need a reply, use email.
For payment questions, see Manage your plan. For a message you do not understand, start with Troubleshooting.